Terms and conditions

The purchase of products in E-Commerce in the GLLOY.COM Online Store is subject to the following terms and conditions:

1. Object

1.1 These General Conditions in force are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions that will govern the provision of the Service in the Online Store https://glloy. with/ .

1.2 The purchase of any product in the Online Store https://glloy.com/ implies acceptance of these General Online Sales Conditions.

1.3. Access to the Online Store https://glloy.com/ is free and does not require prior subscription or user registration.

2. Product Information, Prices and Contents

2.1 https://glloy.com/ reserves the right to modify, without prior notice and at any time, the information and commercial offer presented regarding: products, prices, promotions, commercial conditions and services.

2.2 The images that illustrate each product on https://glloy.com/ may differ from the product subsequently delivered in terms of color.

2.3 Items for sale in the online store https://glloy.com/ are subject to existing stock and orders will be processed on a first-come, first-served basis. In the event of a temporary or permanent stock out, the customer will be duly notified and an alternative product with similar characteristics will be suggested.

2.4 Under Portuguese legislation, product prices are indicated in € (euros) and include VAT at the legal rate in force, as well as the cost of packaging. The cost of transport to the customer is not included.

3. Order and payment

3.1.To make a purchase in the Online Store https://glloy.com/, the user must register as a customer, allowing them to learn about our products and see the price without needing to log in.

Once registered, the user can place their order by selecting the desired products. You must follow all the steps described therein, for the order to be completed successfully.

3.2 After confirming the order in the https://glloy.com/ online store, you must select the payment method you want, between Bank Transfer or the available option, PAYPAL, also using credit cards for payment Visa, Mastercard.

Any order placed in the https://glloy.com/ online store will only be processed after effective receipt of payment. The formalization of the order alone does not constitute a reservation of the products.

3.3 After confirming the order in the https://glloy.com/ online store, an email will be sent to the contact address registered there by the customer when formalizing, with all details about delivery, billing and information of payment. If the customer does not receive the order confirmation email, they are requested to contact https://glloy.com/ via telephone via WhatsApp +351 912898902 or via email: [email protected]

3.4 Changes to the conditions of unshipped orders or the cancellation of an unshipped order can be made when requested via email at [email protected]

3.5 Orders placed by users from countries outside the European Union must be validated in advance.

3.6 Orders will only be sent after stock and payment confirmation and will be processed on a first-come, first-served basis.

3.6 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by https://glloy.com/

3.7 After receiving the data relating to the order, the user has 3 working days to make the payment. If you do not place it within this period, the order will be automatically cancelled.

3.8 The Online Store https://glloy.com/ offers the user the following payment method also by Bank Transfer, with the order only being sent after proof of the amount received.

3.9 Proof of bank transfer must be sent to [email protected].

 3.10 Payments are received in euros, regardless of the currency in which the transaction is carried out. Conversion fees for payments made in other currencies will have to be borne by the customer.

4. Shipping costs

4.1 The shipping cost is calculated depending on the weight of the products, destination and the total value of the order.

4.2. The shipping cost is indicated in the shopping cart before the final validation of the order, in the case of deliveries to mainland Portugal.

For deliveries outside mainland Portugal, the total shipping price is calculated after the customer confirms the order by email to [email protected].

5. Delivery

5.1 Orders will only be shipped after stock and payment confirmation and as soon as possible.

5.2 Delivery of orders will be made to the address indicated by the customer and in accordance with the delivery times of the transport company. Home delivery cannot be made to PO Boxes. Orders can be delivered outside mainland Portugal, as long as the address is within the carrier’s delivery area.

5.3 As the transport service is contracted to a company, possible delays in deliveries cannot be resolved by https://glloy.com/, and it is not possible, in these cases, to guarantee exact delivery times.

5.4 If for any reason the customer is unable to receive the order or pick it up at the location indicated by the carrier, the customer is requested to immediately contact the Online Store https://glloy.com/ via email at glloystore@ glloy.com.

5.5 All products sent by https://glloy.com/ must be checked upon delivery. If the customer finds that the order is damaged, they must immediately return it to the shipping company, indicate the reason for the return on the delivery note and immediately inform the https://glloy.com/ Online Store via email glloystore @gloy.com.

5.6 If after delivery, the customer finds that any of the items are not in conformity, they are requested to immediately contact https://glloy.com/ via email [email protected] indicating the number of the order or the document number that accompanied the order, attaching images of the packaging as received and of all items, so that the situation can be resolved as quickly as possible.

6. Returns/complaints

6.1 The https://glloy.com/ Store allows the return of products within 30 days in

6.2 To request an exchange or return, the customer is requested to contact https://glloy.com/ via email [email protected] indicating the invoice number.

6.3. The return of defective products and incorrect shipments is the responsibility of https://glloy.com/, as well as shipping and collection costs when the customer communicates this situation within 14 (fourteen) days from the date of receipt of the product. Once the merchandise has been received at our facilities and after validating its condition, the amount will be refunded by bank transfer.

6.4 https://glloy.com/ is not responsible for deficiencies resulting from incorrect use, negligence and poor storage conditions by the Customer.

7. These general online sales conditions may be changed without prior notice and must therefore be consulted before placing any order.

8. Data Protection

The Customer must expressly declare that they authorize the collection or updating of their contact data, for integration into https://glloy.com/ files for the purpose of customer management, commercial relationships, as well as for sending advertising about products and services in accordance with Law No. 6/99, Law No. 41/2004 and Directive No. 2002/58/CE, through automated processing and definition of profiles, through all available communication channels, including electronic media.

Express consent must be given when registering at the Online Store, using the option indicated there for that purpose.

The contact data collected will be kept for as long as the purpose for which the processing was consented is verified, or until the right to object, rectify and erase them is exercised.

The data subject has the right to free access to the stored data, as well as to request its limitation, rectification, opposition or erasure when, among other legal grounds, the contact data is inaccurate or is no longer necessary for the purpose for which it was motivated. your collection.

The holder also has the right to withdraw their consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given.

If technically possible, you may request the portability of your data to another data controller, in which case it will only be kept for the exercise or defense of claims.

When exercising some of the rights mentioned above, we reserve the right to retain data exclusively for the purposes of declaring, exercising or defending a right in legal proceedings.

To exercise these rights or other additional questions you may have regarding data protection, you may contact https://glloy.com/ in writing via email at [email protected] or by telephone at +351 912898902 ; or, must carry out authentication and proof of the identity of the data subject.

We also inform you that you may file a complaint with the National Data Protection Commission if you consider that your rights have not been adequately addressed. For more information you can consult: https://www.cnpd.pt/.

GLLOY.COM does not transfer the contact data collected to third parties without the Customer’s prior authorization.

9. Declaration of Responsibility

https://glloy.com/ expressly represents and warrants that:

1. a) It will appropriately handle the Personal Data it collects from its Customers as part of the provision of the Online Store Service; that they will be subject to lawful and confidential, fair and transparent treatment, and in a way that guarantees their security, in particular being obliged to protect such Personal Data against destruction, accidental or illicit, accidental loss, alteration, unauthorized dissemination or access;
2. b) Is in a position to ensure all appropriate technical and organizational measures so that the processing of Personal Data meets the requirements of the current Personal Data Protection Law, approved by Law No. 67/98, of 26 December October and by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016, (“GDPR”), which will come into force on May 25, 2018;
3. c) Personal Data is intended only for the execution of orders placed in the Online Store, and only the necessary, appropriate, pertinent and limited data will be collected for such purpose;
4. d) Will keep Personal Data accurate and updated;
5. f) You will not use the Personal Data to which you have access for any purpose other than those provided for in these Terms and Conditions;
6. g) At the Customer’s request, it will destroy said Personal Data immediately and efficiently.

G L L O Y Unipessoal LDA, September 19, 2022